These are just a few of the most commonly asked questions about TheHouseDesigners.com. If you have any other questions, simply click here, to go to the Contact Us page.

Q. How do I purchase an item from TheHouseDesigners.com?
A. Whether you purchase a house plan or any other item from TheHouseDesigners.com, simply place those items in your shopping cart, then proceed to check-out. TheHouseDesigners.com will accept Visa, MasterCard, American Express, and Discover. We can also accept a personal check with delivery after the check clears.

Q. Is my credit card information secure?
A. Yes. TheHouseDesigners.com has the most advanced secure software that encrypts all of your personal information. Including card numbers, name and address.

Q. How do I know my order has been successfully received and processed by TheHouseDesigners.com?
A. After placing your order, TheHouseDesigners.com will send you a confirmation via e-mail with shipping information.

Q. What is TheHouseDesigners.com's return policy?
A. Because of copyright issues TheHouseDesigners.com will not accept returns on house plans at this time. We will, however, assist you before you make a purchase with answers to questions and with the availability, when possible, of study plans and materials lists.

Q. When ordering house plans, how many plan sets do I need?
A. In addition to a set for yourself, you will probably need to order a set for your builder, mortgage lender, local building department and any subcontractors who need one.

Q. Can I purchase one set of plans and have them copied?
A. All of our members blueprints are protected under the copyright law and cannot be copied. It is more cost effective to order multiple sets at the time of your original order. If you need additional sets, they can be purchased at a special price within sixty days of your original order.

Q. How is the total living square footage determined?
A. Total living square footage is calculated from the outside face of the stud to the outside face of the stud. For brick, it is calculated from the outside face of the brick. Total living square footage includes only the heated area of the house and does not include the garage, storage areas or bonus rooms.

Q. What is reproducible vellum?
A. Reproducible vellums are ideal if you intend to make changes to the plan. They allow qualified architects and engineers to modify the design without having to completely redraw the plan.
You may use one of the following items to remove the image from the vellum paper (these items can be purchased at a blueprint/drafting supply store):

1.Xerographic eradicator fluid such as Michlin film eradicating fluid applied per manufacturer directions.
2. A dark grey ink eraser in an electric eraser.

Q. Why aren't HVAC, plumbing and electrical details included?
A. Because local HVAC codes, climatic requirements and commonly used systems vary dramatically throughout the country. Also, we don't know which direction the water flow will enter your house or where the electrical feed will enter. Your local HVAC contractor, plumber and electrician can determine the best layout for your new home.

Q. Do you offer preview plans?
A. Study plans and materials lists may be offered from some of us, but some of us may not offer them.

Q. How often do you release new plans?
A. We are constantly developing and releasing new plans to us. New plans will be posted on a daily basis and from time to time we will highlight a collection of new plans on our site.

Q. How soon will I receive my order?
A. Depending on which plan you select, you will have a variety of shipping options to choose from (ground, 2 day, next day, etc..). All of our plans are shipped from our locations. We ship within one business day of receiving the order.

Q. How do you handle international orders?
A. For all international orders, you will need to either e-mail or call us on our toll free line for shipping details and instructions.

E-mail: info@TheHouseDesigners.com